Khumbu Digitals Terms of Service

Khumbu Digitals (Pty) Ltd ("Khumbu Digitals", "we", "us") provides career visibility services, including CV writing, LinkedIn optimisation, PNet profile set-up, career coaching sessions and the Career Visibility Audit. By booking and paying for any service, you agree to these terms.

1. Bookings and payment

1.1 All services are booked and paid for through our website booking links. Your booking is confirmed only once payment has been received.

1.2 Sessions must be booked at least 3 hours in advance. We do not accept last-minute bookings.

1.3 When booking, you must fill in the booking form completely and honestly, including your current CV and the jobs you are targeting. We rely on this information to do the work.

2. No refunds

2.1 We do not offer refunds for any service once payment has been made.

2.2 If you cannot attend, your payment is kept as a credit, and you may use it for a rescheduled session under the rules below.

3. Rescheduling

3.1 You may reschedule your session yourself through the link in your booking confirmation up to 12 hours before the session starts.

3.2 You can reschedule to any available date and time, as long as the new slot is at least 3 hours away.

3.3 Reschedule requests made less than 12 hours before the session are treated as a late cancellation (see section 5).

4. Cancellations

4.1 If you need to cancel and do not yet know when you can attend, you must cancel at least 24 hours before your session.

4.2 Because your session is already paid for, you cannot rebook it online for free. To use your credit, email us at khumbudzo@khumbudigitals.com with:

• your preferred date and time;

• your current CV;

• the jobs or roles you are targeting; and

• the details normally requested on the booking form.

We will then book the new session for you.

4.3 Credit from a cancelled session must be used within 3 months of the original session date, after which it expires.

5. Late cancellations and no-shows

5.1 If you cancel or reschedule less than 12 hours before your session, or do not attend without letting us know, you forfeit R250 of your payment for the time reserved for you.

5.2 For sessions priced at R250, the full booking is forfeited, and you must book and pay again.

5.3 For larger packages, R250 is deducted. To rebook, you pay the R250 again before a new session is scheduled.

5.4 If we are running late or need to reschedule on our side, we will tell you on WhatsApp. You will either receive your full session time, or you can reschedule for free. Fees apply only when the no-show or lack of communication is on the client's side.

6. Career Visibility Audit

6.1 The Career Visibility Audit is a 15-minute live video meeting costing R150. In it, we review your CV, LinkedIn profile and, where relevant, your Z83 form, and tell you what to fix.

6.2 Because the session is short, if you are more than 5 minutes late without letting us know, the session is forfeited, along with the R150 fee. You will need to book and pay for a new session.

6.3 The audit is advisory only. We do not rewrite or edit your documents during this session.

7. Revisions

7.1 Every written service (CV, LinkedIn, PNet and similar) includes two rounds of revisions.

7.2 You must reply to our delivery email with your revision requests within two weeks of delivery.

7.3 If we do not hear from you within two weeks, the work is considered accepted and complete.

7.4 Revisions requested after the two-week period cost R150 per revision.

7.5 Please review your documents as soon as you receive them. We do not make free corrections months after delivery; any changes after the two-week period are charged.

8. Delivery times

8.1 Written work is delivered within 3 to 5 working days after we have received everything we need from you, including your completed booking form and current CV.

8.2 Delays caused by missing information from your side extend the delivery time.

9. Results

9.1 We improve how you present yourself to recruiters and employers. We cannot guarantee interviews, job offers or employment, as hiring decisions are made by employers.

10. Scope of our service

10.1 We deliver written documents and offer video assistance to help you implement them.

10.2 We do not log into your LinkedIn, PNet or any other online profiles, and we do not apply for jobs on your behalf. You are responsible for updating your profiles and submitting your own applications.

11. Repeat clients and updates

11.1 Each service covers the role and job search it was booked for. If you get a job and later return for an update, for example for a new role, this is a new service and is charged again.

11.2 Returning clients must first book a Career Visibility Audit (discovery call) for the new role, so we can understand the new direction.

11.3 We do not currently offer repeat-client discounts. Any future discounts will be announced on our website.

12. Your responsibility for accurate information

12.1 You are responsible for making sure all information you give us is true and accurate.

12.2 We will not add qualifications, experience or achievements that you do not have. You are responsible for the final content of your documents once approved.

13. Ownership

13.1 Once paid for in full, your final documents belong to you.

13.2 Khumbu Digitals keeps ownership of its templates, frameworks and methods.

13.3 We may use anonymised before-and-after examples or testimonials in our marketing only with your permission.

14. Use of AI tools

14.1 We may use AI tools to support our work. A person at Khumbu Digitals reviews every document before it is delivered.

15. Corporate and partner programmes

15.1 Corporate, outplacement and partner-company programmes are covered by separate agreements. Where those agreements differ from these terms, the agreement applies.

16. Communication and response times

16.1 Online bookings: you can book through our website at any time of the day.

16.2 WhatsApp assistant: our WhatsApp assistant is available 24/7 to answer questions and share booking links.

16.3 Speaking to a person: phone calls and live support from our team are available from 9:00 to 16:00 on weekdays, 9:00 to 15:00 on Saturdays and 9:00 to 12:00 on Sundays.

16.4 Special arrangements: if your working hours make this impossible, email us to request a specific day and time, and we will do our best to make time for you.

17. Limitation of liability

17.1 Our total liability for any claim relating to a service is limited to the amount you paid for that service.

18. Your information

18.1 We handle your personal information in line with POPIA and our Privacy Policy.

19. Changes to these terms

19.1 We may update these terms from time to time. The version published on our website at the time of your booking applies to that booking.

20. Contact

For questions, rescheduling or cancellations, email khumbudzo@khumbudigitals.com or WhatsApp 082 863 4868.